Q: Does DMC sell direct?

A: Yes, DMC sells factory direct to customers in North and South America. DMC Europe is also available to support and process orders for our European customers. 

Q: Does www.dmctools.com accept orders from all countries?

A: No. Web orders are only accepted from the following countries: Argentina, Belize, Canada, Costa Rica, French Guiana, Greenland, Guatemala, Honduras, Japan, Mexico, Panama, and the United States of America.

Customers in Europe should direct their business to our European subsidiary, DMC Europe. You may also reach them at sales@dmctools.eu or General phone number is +49 (0)6171 27791-91.

Customers in the U.K. and all other countries can find local distributors on our international distributors list. 

Q: Where can I buy DMC tools?

A: DMC tools can be purchased on our website, or via phone/email.  European customers may order from DMC Europe. DMC tools may also be purchased through our authorized distributors and Amazon storefront.

Q: Why is the credit card field missing?

A: Our secure payment gateway prevents online purchases from certain locations. If you do not see a place to enter credit card information you may call, email or reach out to a distributor in your area.

Q: Does DMC accept credit cards?

A: Yes, DMC accepts Visa, Master Card, and American Express.

Q: Why is my credit card declining?

A: DMC uses address verification. The street address and zip code provided as the billing address must match the address associated to the card with the card issuer.

Q: Can I apply for credit terms for website purchases?

A: In order to apply for credit terms, customers must possess an active web account with us and have completed at least one purchase using a credit card with a minimum order value of $500. If these parameters have been met, a "Request Credit Terms" button will be visible during checkout.

Requests will undergo review within 2 business days.  Upon approval, customers will be granted the option to place online orders using net terms. 

Customers should demonstrate a purchase history of at least $5,000 over a 12-month period to qualify.

Q: Where do I email my purchase order?

A: dmc@dmctools.com

Q: What is DMC's Cage Code? 

A: Our Cage Code is 11851.

Q: How do I get a quote for countries outside of the US? 

A: Please click this link to find your nearest DMC distributor:  International Distributors List If there is no distributor near you or you prefer to contact the factory directly please email your request to dmc@dmctools.com.

Q: How do I check the status of my order? 

A: Customers who placed online orders may check the status in their web account. Simply login to dmctools.com and click My Account>Orders. You may start a live chat on our website, call (407-855-6161) or email (dmc@dmctools.com) to learn the status of orders placed over the phone or by email. 

Q: If I have a tax-exempt certificate for the state of Florida, who do I send it too? 

A: You can upload your exemption certificate in your account and at checkout. If you prefer, you can also email it to to dmc@dmctools.com and we will update our records for your online account.

Q: How can I request literature such as wall charts and catalogs?

A: All of our literature is available in our Document Library online. We are also happy to send copies of our literature. Please complete the contact us form and be sure to include your full mailing address.

Q: Can we request a demonstration of your tooling at our company?

A: Yes, we have technical experts located around the world that can visit your company and assist you in properly selecting and operating our tools. Customers in North and South America can request a visit through our Contact Us page. European customers may request on-site demonstrations from DMC Europe. Contact our Euro Team. All others are encouraged to contact the authorized distributor nearest them.

Q: Does DMC sell 39029 contacts or insulated/uninsulated terminals?

A: We do not sell loose piece contacts or terminals. These may be provided in our maintenance tool kits, but we do not sell them individually. 

Q: I have a unique application, how can I request an application to be evaluated by DMC?

A: We provide a no cost evaluation for our customers to determine if we have existing tooling to support your applications requirements or if new tooling is needed. Please complete this form and return to DMC.

Q: How do I know if I have an authentic DMC tool?

A: There are many copycat and knockoff tools entering the market. We've created an article to help you make informed decisions- Read: Knockoff Tool Warning. Here are some tips to ensure you are buying an authentic DMC product:

• Avoid purchasing DMC products from unauthorized sources.
• Avoid buying products on marketplaces such as Walmart.com, Alibaba, and eBay.
• Jonard Tools, JRready (Jiaxing Jingrui Instrument & Equipment Co., Ltd.), JRD Tools, IWISS Tools Co., Ltd. (ZHEJIANG IWISS ELECTRIC CO., LTD) and Precise Tool (Cobranded tool with JR Ready) have been identified as a manufacturers/retailers who falsely claim their tools are Mil-Qualified.
  
• Avoid purchasing items marked as used or refurbished. If a deal seems too good to be true, it probably is.
  
• Look for the DMC cage code: 11851
• Look for Made in the USA engraved on the tool.
• Look for DMC-USA or Daniels USA
• Contact us if you have a question about purchasing one of our products. 

Q: How do I get a quote for a product that is not on the website? 

A: Customers in North and South America may email us at dmc@dmctools.com. Please provide the part number, quantity, and company name. Customers outside of these regions should contact DMC Europe or their nearest authorized distributor. Click here for a complete list:  International Distributors List.

Q: How do I cancel my order? 

A: To cancel your order, please email dmc@dmctools.com with your order number. 

Q: How do I get a technical drawing of a product? 

A: There should be a technical drawing/ envelope with the product that you ordered. If not you will be able to find an online version by going to our website, find the product, click the resources tab, and you will find the envelope drawing there. If the product that you are looking for is not online, please contact dmc@dmctools.com.

Q: Does DMC drop ship? 

A: DMC will drop ship pre-paid orders only. Drop shipment is not available for military locations.

Q: Do you ship partial orders?

A: Yes. Phone/email orders are able to be partial shipped. For online orders, orders will be shipped based on the longest lead time. Please place separate orders online to control ship dates. 

Q: How do I get an order quickly? Can it expedited? 

A:  We do not offer an expedited services however much of our inventory ships in less than 2 days. For online orders, orders will be shipped based on the longest lead time. For the best lead time, place separate online orders to control the shipping dates. 

Q: Can I use my UPS or FedEx account number to ship my web order?

A: Yes, shipping fees for web orders can be applied to corporate UPS/FedEx accounts.

Q: How long will it take to receive my order?

A: DMC offers 1 day shipping on all in stock items.

The following exclusions apply:

• Orders that require any type of certificate of calibration and/or conformance.
• Orders placed after 3:00PM EST will be processed on the following business day.
• Orders with payment processing issues may experience delayed shipping until the payment is processed.

Q: Do you offer repair and calibration services? 

A: Yes, Please see our Calibration & Repair Page.

Q: Do you offer repair services for DMC Maintenance Kits?

A: Yes, we provide complete refurbishing and calibration services for all DMC Aircraft Service & Maintenance Tool Kits. Please complete this form and return it to DMC.

Q: Does DMC sell piece parts?

A: DMC does not sell piece parts, but we offer repair and calibrations service for all customers. More information here.

Q: If I periodically use a Go/No-Go gage for verification do I still need to calibrate the tools?

A: Over time tools will become worn or may be in need of adjustment. Gaging is a good way to verify the tool will meet the OEM's performance expectation, however, routine calibration is always a good idea. Calibration schedules can be based on several variables: number of cycles, length of time since the last calibration, damage or improper care of tools, etc. A calibration schedule should be determined by the end user to ensure quality and tool life.

Q: Does DMC recommend a calibration check interval of one or two years?

A: DMC does not provide a "standard" timeframe for repair and calibration of tooling. Repair and calibration is unique to each user and should be based upon frequency of use, proper care of tool, internal requirements, or adherence to a QMS. DMC suggests verification of tooling on a frequent basis to ensure the tools are performing as the OEM intended.

Q: What is the recommendation from DMC when tooling does not pass a Go/No-Go test?

A: The tooling might be worn or in need of repair. Visit our Calibration and Repairs page or contact DMC at 407-855-6161.

Q: Where can I find data sheets for your tools? 

A: The data sheet for a product can be found under the "resources tab" on the products page on our website.

Q: Are certificates of calibration available for purchase online?

A: Yes. Certificates of Calibration are available as add-ons to products purchased on our website. This type of certificate is only available for brand new tools. Used tools needing calibration must be sent in following RMA procedures.

Q: What tools are certificates of calibration available for?

A: Any tool that requires an adjustment is eligible for a certificate of calibration.

Q: Are there other types of certs available?

A: We offer three types of certs: 1. Calibration with readings, 2. Calibration without readings, 3. Conformance. 

Q: How can I get in touch with a quality representative at DMC?

A: For supplier information or general quality questions please email us at quality@dmctools.com.

Q: Do I need a Return of Merchandise Authorization (RMA) to return items I purchased? 

A: DMC will issue a Return of Merchandise Authorization (RMA) under the following conditions:

• Within the original 90 days of purchase for warranty repair. The item must meet DMC warranty guidelines (an exchange for the same item is solely at DMC’s discretion)
• Customer ordered the incorrect item or no longer has a need for the item.
  
• The item must be unused, undamaged, and in original packaging.

A restocking fee will be applicable and will not be greater than the original purchase price.

Once the item is received at DMC, our Quality Control Department will inspect the item to ensure it meets DMC return guidelines. If accepted, a refund or credit will be provided, less any restocking fee.

Contact Customer Service at 407-855-6161, or send an email to dmc@dmctools.com to review if an RMA can be issued. If an RMA is able to be issued, you will be provided with an RMA number that must be displayed on the outside label of the package for proper internal handling. RMA numbers are valid for 30 days. Return shipping fees are not covered by DMC.

Q: What is the difference between the M22520/1-01 (AF8), M22520/2-01(AFM8), and M22520/7-01(MH860)? 

A: These manual indent crimp tools are all Mil-Qualified, however, they have different specification sheets under SAE AS22520.

M22520/1-01 (AF8) accommodates wire sizes 12 through 26 AWG, M22520/2-01 (AFM8) accommodates wire sizes 20 through 32 AWG, and M22520/7-01 (MH860) accommodates wire sizes 16 through 32 AWG.

Q: Do you have a cross reference for MIL-SPEC connectors and M39029 contacts?

A: Yes, the Tool Selection Search featured on our website provides a convenient cross reference for MIL-SPEC connectors and M39029 contacts to help you determine the appropriate tooling. Cross-reference information for micro and coax connectors as well as ring terminals and wire splicing are also available on our website.

Q: Do you have any crimp tool tutorials?

A: Yes, you can find tutorials on our YouTube page. You can also request to have one of our National Account Executives visit your facility.

Q: What is a retention tester used for?

A: The purpose of the retention test is to verify that the operator inserted and fully seated the wired contacts. Excessive force is bad because it will damage contacts and connectors.

Q: How do you inspect worn contacts?

A: The process of sticking a gage pin into a socket contact and measuring the force to withdraw the pin is done to test the min/max engagement force of a socket contact (there is no method to test pins). There are X and Y gage pins in the set (X is large and Y is small by 2 ten thousandths. The procedure for using these gages is defined in EIA-364-37 (Contact Engagement and Separation Forces for Electrical Connectors). That was previously MIL-STD-1344. The X Pin is used to test the maximum holding/withdrawal force, and the Y Pin is used to test the Minimum force through the range of size 28 thru 4/0.

Q: Can I put a different wire gage than what’s specified for the wire barrel size?

A: Using the wrong wire AWG is a big rule breaker, but depending on the application, an environmental wire splice could be your solution. This splice connects the rest of the wire harness to an appropriately sized jumper wire that is installed into the connector. This ensures that the connector remains sealed from the environment and has the proper wire size in the crimp.

Q: Can your tools be put in a powered press?

A: All detail standards for military standard hand tools have the following notice, and each of these documents directs the user to the appropriate powered alternative tool if a military standardized powered tool is available. “NOTICE: USE OF HAND CRIMPING TOOLS COVERED BY THIS SPECIFICATION AS A COMPONENT IN ANY POWERED “PRESS” MAY VIOLATE OSHA REGULATIONS CFR 1910.211”.

Q: What can I use to clean DMC tools?

A: Isopropanol99 may be used to clean/degrease the outside of DMC tools.

Q: Why should I use a turret or positioner when crimping?

A: A turret or positioner is used to consistently position contacts in the optimal crimp location. The position of the crimp on the contact wire barrel is important to ensure the crimp maintains good electrical and mechanical characteristics.

Q: What is the difference between your adjustable and pre-set Safe-T-Cable tools? 

A: The most popular hand operated Safe-T-Cable tool is the SCTR Series, adjustable tension tool. This tool uses a rotary mechanism to apply tension to the cable that meets the flex limits of AS4536. The SCT Series (non-rotary) tool applies a pre-set tension to the cable. Multiple actuations of the handle are required to draw the cable in and apply tension that meets the flex limits of AS4536.

Q: Is there a Safe-T-Cable nose size that is most common?

A: The size of nose depends on the user’s application, though a 5" or 7" nose is most common. Safe-T-Cable noses are available in the following lengths: 3", 5", 7" and 9” inches.

Q: Where should I use elongated ferrules?

A: Elongated ferrules are ideal for fasteners that have limited clearance between the safety wire hole (less than .100") and the surface of the component to which the fastener is attached. The longer reach of the ferrule will assist with installations on low profile fasteners or hard to reach locations.

Q: What specification controls the installation of Safe-T-Cable?

A: NASM33540: is the primary Standard which controls the selection, use, and installation of Safety Wire, Safety Cable, and other Safety devices for threaded fasteners. NASM33540 is adopted for use by DoD, and is listed in the Department of Defense Index of Standards & Specifications (DODISS).

Q: Can I use a .040” nose on .032” diameter Safe-T-Cable and ferrules?

A: No. We supply different noses to accommodate different cable diameters so that the cutting edge and tensioning operation produce the desired results and meet standards.

Q: How many bolts can be secured with Safe-T-Cable?

A: Per AS567, unless otherwise specified in the application engineering drawing, Safe-T-Cable shall be installed in two or three bolt patterns, with two bolt patterns being the preferred method when applied to an even number of fasteners.

Q: How do I properly thread the cable through the fasteners?

A: Safe-T-Cable is to be installed in such a manner that any tendency for a fastener to loosen will be counteracted by an additional tension on the cable. The recommended practice for installation is to avoid sharp turns (in excess of 135 degrees), and thread cable with neutral to positive tension.

Q: Can Safe-T-Cable and ferrules be reused?

A: No. Per NASM33540 cable and ferrules should be new upon each application. Reuse is not acceptable.

Q: What diameter cable is Safe-T-Cable?

A: Safe-T-Cable is sold in .022", .032", .040", and .062".

Q: What lengths are available for Safe-T-Cable?

A: 9", 12", 15", 18", 21", and 24".

18" is the most common length specified. When considering the cable length, be sure to add the extra cable required to engage the tension mechanism in the application tool: Add 8" inches for a tool with a 3" nose, and 12" for a tool with a 7" nose.

Q: Is there a cross reference for hole diameter vs cable diameter?

A:

Q: What is the Pull-Off Force of the various Safe-T-Cable sizes?

A: .022” = 30lbs min, .032” = 70lbs min, .040” = 110lbs min, .062” = 280lbs min.

For more information and best practices on the use of Safe-T-Cable click here.

Application and installation information listed was adapted from a U.S. Military Handbook.